Please note that we are only able to fulfill online orders during our office hours (Monday-Friday 9am-5pm). Orders placed outside of these hours will be handled the following working day.
- Next Day Collection – If you would like to collect your order, you can do so after 12pm the next working day from Papyrus (374 Byres Road)
- Standard Delivery is Royal Mail Second Class delivery; please allow 3-4 working days.
- First Class Delivery is Royal Mail First Class delivery; please allow 1-2 working days.
- Next Day Delivery is available on orders placed before 1pm. You will receive your tracking number once your order has been processed. If you would like more information please click here.
Christmas Delivery Information
- Next Day Collection (as above) will be available for orders placed until 4pm on 23rd December.
- Standard Delivery is available up to the 19th. Any orders placed between 19th and 21st will be dispatched by first class post.
- Next Day Delivery will be available until 4pm on 21st December. Please note that we are unable to fulfil orders placed after the 21st December until the 8th of January. Normal services will resume on the 8th of January, we apologise for any inconvenience.
- We will still be shipping by 1st class post but cannot ensure that your gift card will arrive before Santa. Royal Mail have advised that there is currently a delay of up to 7 days on 1st class postage that they are working hard to clear. To ensure a guaranteed delivery before Santa then we recommend our Express service which is via Special Delivery.
- We have been advised by Royal Mail that there is currently a 7 day delay on 1st class mail deliveries. We are sorry if your delivery has not yet arrived but please be assured that it is on it’s way. For a guaranteed delivery option please use our Express service. Thanks for your understanding in what is a unique and challenging Christmas for everyone including our lovely friends who deliver the mail.
Gift Card is valid for 12 months from the date of purchase / issue. Card cannot be exchanged for cash. Lost or stolen cards will not be compensated.
Return & Refunds Policy
While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.
Changed your mind?
That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at email@example.com we will then provide details of how to return the card. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. We do not accept responsibility for the loss of your returned goods or your postage charges.
Is there a problem with your order?
We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us at firstname.lastname@example.org.
You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.
Receiving your refund
Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.
Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.